These terms set out how your a8bd account works, what you can do with it, and where responsibilities sit on both sides. Access and use depend on your local law and whether the service is available in your eligible region.
Account-bound agreement
Bangladesh-relevant terms
bKash & Upay context
Jurisdiction-dependent access
POLICY AT A GLANCE
How These Terms Apply to Your Use
By opening an account on a8bd and using any part of the platform — whether that is the sports markets, the casino lobby, or your payment wallet — you accept these terms in full. If any part of them conflicts with local law in your region, that local law takes effect for you, and we ask that you check your own eligibility before continuing. These terms cover every interaction you have with the platform: placing a sports wager, switching into the casino side, moving funds through bKash, Upay, or Bank Transfer, or reaching out to support. They do not replace the separate privacy policy, which sits in its own section and handles how your personal data is stored and managed. We may update these terms when our services change or when regulatory requirements shift. When that happens, the revised version replaces the previous one from the date it is published here. Continuing to use your account after an update means you have accepted the revised terms. If you disagree, the correct action is to close your account and stop using the service. Questions about a specific clause can be raised through the contact routes listed in the support section of this page.
bKash wallet transactions
Upay account transfers
Bank Transfer requests
Sports market access
INSIDE AND OUTSIDE SCOPE
What Falls Within These Terms
These terms draw a clear line between what we are responsible for and what sits outside our control. Your account, your wallet, and the content we publish here are all inside scope. Third-party services, external websites and jurisdiction-specific legal restrictions sit outside what these terms can cover. Where scope is unclear, the support routes below are the right place to ask.
Account Access
All activity on your a8bd account — registration, login, account settings and identity verification — is governed by these terms. Access is conditional on your eligibility under local law and the rules of the region where you use the service.
Transactions
Deposits and withdrawals made through bKash, Upay, or Bank Transfer are covered here. The amounts, processing steps and limits shown in your account wallet at the time of the transaction are the operative figures; these terms do not override them.
Site Content
The sports markets, casino lobby, game titles and any promotional notices published on this site are subject to these terms. Content may change without prior notice; the version live at the time you view it is what applies.
Third-Party Services
Game studios whose titles appear in the lobby operate under their own licensing and content rules. Links or integrations that take you away from a8bd are governed by the third party's own terms, not ours. We do not accept liability for those external services.
ACTIONS YOU CAN TAKE
Your Practical Rights Under This Policy
You hold several practical rights over how your account and your data sit within the platform. Start with your transaction history: every deposit and withdrawal you have made through bKash, Upay, or Bank Transfer is recorded in the account wallet section, and you can review it at any time without contacting support. If a transaction record looks wrong, raise it directly through the support routes on this page — we will check against our internal records and respond through the same channel. Your account details — display name, registered mobile number, preferred payment method — can be corrected by opening the account settings screen. Some fields, particularly those tied to identity verification, may require you to submit supporting documents before a change takes effect. That requirement is shown inline when you attempt the edit. If you want to close your account entirely, the request must come through support in writing so we have a record of your instruction.
Review Records
Your full transaction log — deposits, withdrawals, game rounds — is visible inside your signed-in account. Open the history tab in your wallet to see the breakdown by date and payment method.
Correct Account Details
Update contact details and payment preferences from the account settings screen. Fields linked to identity verification show the required documents before you can save the change.
Raise a Query
For any question about a specific clause or how it applies to your account, reach out through live chat or email support. Describe which section you are asking about so the team can give you a direct answer.
Request Account Closure
A written closure request submitted through support is the correct process. We confirm receipt and close the account once any outstanding balance has been resolved through your linked payment method.
REACH THE POLICY TEAM
Contact Routes for Terms Questions
If any part of these terms raises a question you cannot resolve from the page, use one of the contact routes below. Each one connects directly to our support team. Describe the clause or account situation you are asking about so we can give you a precise answer rather than a general response.
Live Chat
Open the chat icon from any page on the site while signed in. Provide your account reference and the specific terms clause you need clarification on.
Email Support
Write to the support address listed in your account dashboard. Include your registered mobile number and a short description of the terms question so the team can respond directly.
Account Help Centre
The help centre, accessible from your signed-in account menu, covers common terms questions with step-by-step answers. Check there first before opening a new support request.
HOW WE HANDLE THIS
Our Approach to Policy and Account Security
Sound policy handling means more than publishing a document. Here is how we manage each area of these terms in practice, so you know what to expect when you interact with your account.
Data Handling
Personal information collected at registration and during payment — including details submitted for bKash or Bank Transfer verification — is stored and used only as described in the separate privacy policy. We do not sell or share your data for marketing purposes outside the platform.
Account Security
Your account is protected by your login credentials. Any request to change a verified field — particularly your registered mobile or linked payment method — requires identity confirmation. If you notice unexpected activity, contact support immediately through live chat.
Retention and Records
Transaction records, account history and support correspondence are retained in line with our internal retention schedule. You can request access to the records held on your account through the email support route at any time.
Policy Updates
When these terms are revised, the updated version is published on this page with the effective date noted at the top. We do not send individual notifications for every minor change, so checking this page periodically is the reliable way to stay current.
TERMS QUESTIONS ANSWERED
Frequently Asked Terms & Conditions Questions
These are the questions we see most often about how the terms work in practice. If yours is not here, the support routes in the section above are the right next step.
Do these terms apply differently depending on where I am in Bangladesh?
Access and eligibility depend on your local law and the region where you use the service. These terms govern your account to the extent that local law permits. If you are uncertain whether the service is available to you, review your regional rules before using the platform.
What happens to my account if the terms are updated?
The revised terms take effect from the date they are published on this page. Continuing to use your account after that date means you accept the update. If a change affects you significantly, the account closure route through support is available to you before you accept.
Can I dispute a transaction recorded in my wallet?
Yes. Open the transaction history in your signed-in account and identify the entry in question. Then contact support via live chat or email with your account reference and the transaction date. We check our records and respond through the same channel you used.
Are my bKash or Upay payment details covered by these terms?
Payment details you submit for bKash, Upay or Bank Transfer are used only to process your transactions and verify your account. How that information is stored is covered in the privacy policy. These terms govern the transaction itself — the wallet steps, the amounts shown and the account record.
How do I close my account if I no longer agree with the terms?
Submit a closure request in writing through email support. Include your registered mobile number and a note that you are closing due to a terms disagreement. We process the request once any remaining wallet balance is settled through your linked payment method.
What if I need a copy of the terms that applied when I opened my account?
We retain versions of published terms internally. If you need confirmation of the terms that were live on a specific date, contact us via email support with your account reference and the approximate date. We will respond with the relevant version through the same channel.